User Guide

To the first customer

Welcome to KONNICHIWA Sanuki Udon online shop!
We are delivering the authentic Sanuki Udon made with all your heart.

KONNICHIWA Sanuki Udon is NOAMAL, NO FISH, NO ALCOHOL, NO MSG, and is a real Sanuki udon that many people around the world can eat with confidence.
Please enjoy shopping slowly.

how to order

At the KonnichiWA Sanuki Udon Shop, you can order your favorite products easily and safely.
Please order according to the next step.

1. Put the product in a shopping cart

To put the product into the shopping cart, click the "Put in the shopping basket" button on the details page of each product.
The products in the cart can be put in and out at any time.
The number of purchases of the product can be changed on the cart page.

2. Check the product in the cart

Click the "shopping basket" button at the top right of the page to check the product in the cart.
If you want to change the quantity of unnecessary products, change the number of purchases and click the "Fix" button.

3. Go to the cash register

Click the "Proceed to purchase" button.

4. Input of necessary information

Enter the orderer information, the destination of the product, and the remarks.
If you have already registered as a member, enter your email address and password and log in before proceeding. None
(1) Enter the orderer information.
* Please note that you forget to put the address and make mistakes in the phone number.
(2) Please specify the destination of the product.
(3) ① Please specify a simple bonito (striped bonito) and enter if you have any other requests.
Click "Next".

5. Specify the payment method

You can choose the payment method from "credit card", "bank transfer (prepayment)", and "Kuroneko price post -payment service".
For more information, please see "Payment method" at the bottom of the page.
Click "Next".

6. Confirm order

The order information will be displayed, so please check that the order details are correct.
Check if there is any mistake in the procedure so far, and click the "Confirm order" button. The order procedure is now complete.
After your order is completed, please check the order confirmation email from the hotten.

About payment

The following payment methods can be used at the Autton online shop.
You can specify the payment method during the purchase procedure.

About each payment method

クレジットカード
JCB　VISA　MASTER　アメックス　
の各カードがご使用頂けます。
口座からの引き落とし日は、カード会社によって異なります。
追加の手数料は頂きません。ご注文受付後、順次発送準備を開始致します。

Regarding delivery

About the shipment of the product

Usually, orders until 15:00 are shipped 7 business days (excluding weekends and holidays).
Please note that it may vary depending on the delivery situation.
In addition, if you pay by bank transfer, it will be shipped after payment is confirmed.

About delivery company

It will be delivered by Takkyubin of Yamato Transport.

About delivery area

Yamato Transport's Delivery Service Delivery area can be delivered throughout Japan.
However, it cannot be delivered outside Japan.
Please check the Yamato Transport website for the delivery area of ​​Takkyubin.

About a guide for shipping and delivery

Delivery Status

After the shipment is completed, we will send you an e -mail that will inform you of the Yamato Transport's "Luggage Subscript Number".
You can check the delivery status from the Yamato Transport website.

About returned goods

How to handle returns

1. It is not accepted to replace or return the product.
2. Regardless of 1, we will accept exchanges and returns only when a defective product that is caused by our company or a different product arrives.
   In this case, the member shall notify us by the method specified by our company within 3 days after the product arrives, and we will exchange it for a good product order product.
   However, the shipping costs required for returning and resending the product shall be borne by us.